Project Highlights

• Restructured the information architecture by conducting card-sorting exercises with end users to better understand how they grouped and prioritized resources. The goal was to uncover users mental models in grouping career related services. A secondary objective was to learn what tools users were most interested in.

• Designed a responsive interface to ensure functionality across devices, increasing accessibility for users without desktops. Usability studies uncovered specific mobile optimization needs by focusing on navigation ease, clarity of labels, and support availability.

• I created standardized templates for tool hero sections, ensuring a consistent visual identity that helped users quickly understand the tool’s purpose and access key features more efficiently. These templates also improved adherence to USWDS design standards, enhanced usability on mobile devices, and incorporated SEO best practices to improve discoverability.

• I conducted a heuristic analysis to design clearer indicators for liking and disliking job and training cards, ensuring they aligned with user expectations. I also improved icon consistency to enhance recognition and usability. Additionally, we introduced an undo feature, allowing users to easily correct mistakes and reducing friction in the interaction.